Refund policy
This Returns Policy applies to orders placed on bitumenroofing.co.uk, operated by Grossi Group Ltd (Company No. 16905972).
Returns
We offer a 14-day return period, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in original packaging
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Proof of purchase is required
To request a return, please contact us at:
📧 sales@bitumenroofing.co.uk
All returns must be authorised before being sent back. Items returned without prior approval may not be accepted.
Returns Address
Approved returns should be sent to our returns processing location:
Returns Department
Speedwell Industrial Estate
Fan Road
Staveley
Chesterfield
S43 3JP
United Kingdom
This address is used for returns processing only. Our registered company address is listed on our Contact page.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, faulty, or incorrect, contact us as soon as possible at sales@bitumenroofing.co.uk so we can assess the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Custom-cut or made-to-order products
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Special order items supplied to customer specifications
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Clearance or sale items
If you are unsure whether your item is eligible for return, please contact us before ordering.
Exchanges
We do not offer direct exchanges.
If you require a different product, please return the original item (subject to approval) and place a new order.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at sales@bitumenroofing.co.uk.
